Quality Control Plan (QCP): An important part of facilities management, a Quality Control Plan is a systematic approach to defining, implementing, and monitoring processes used to ensure that the quality of services provided meets or exceeds required standards. This comprehensive plan outlines specific quality objectives and criteria, allows for regular assessment and feedback, and helps to ensure that any services provided are not only reliable but also meet the needs of customers. The Quality Control Plan helps to ensure a high level of customer satisfaction and reliability within facilities management.