Root cause analysis (RCA) is a problem-solving technique used to identify the underlying causes of a particular issue or event. It is used to identify the source of a problem so that it can be addressed and prevented from occurring again. RCA is a systematic process that involves gathering and analyzing data to identify the root cause of an issue. It is used to identify the root cause of an issue, not just the symptoms.

Examples of root cause analysis include determining the cause of a customer complaint, investigating a workplace accident, or identifying the source of a production defect. In each case, the goal is to identify the underlying cause of the issue so that it can be addressed and prevented from occurring again.

Root cause analysis can be used in any situation where there is a need to identify the source of a problem. It is an important tool for businesses, as it helps to identify and address problems quickly and efficiently. It can also be used to improve processes and procedures, as well as to identify areas of improvement. By identifying the root cause of an issue, businesses can make informed decisions about how to address it and prevent it from occurring again.