Performance Controls

What is the definition of performance controls? Performance controls are metrics used to measure and manage the success of an organization. They provide a means of evaluating the performance of an organization and its departments or teams in achieving their objectives. Performance controls provide feedback on whether an organization is meeting its goals and the effectiveness of its strategies. Performance controls are typically divided into two categories: operational controls and strategic controls. Operational controls measure day-to-day performance and can include metrics such as customer service ratings, employee turnover rates, and cost control. Strategic controls, by contrast, measure broader performance and may include such metrics as market share, customer loyalty, or overall financial performance. Performance controls are a key tool in helping organizations understand their performance relative to their goals and identify areas for improvement. They can be used to compare the performance of different departments or teams, measure the effectiveness of their strategies, and provide feedback to management on the success of their strategies.