Root Cause Analysis (RCA) is a problem-solving technique used to identify the underlying cause of a problem. It is a systematic process of breaking down a problem into its component parts to determine the cause of the problem. The goal of RCA is to identify the root cause of a problem so that it can be addressed and corrected. The process of RCA involves gathering data, analyzing the data, and then making recommendations to address the root cause of the problem. The process of RCA can be used to address a wide range of problems, from customer service issues to production issues. RCA can be used to identify the root cause of a problem, such as a defect in a product or process, and then make recommendations to address the root cause. By identifying the root cause of a problem, organizations can prevent similar problems from occurring in the future. RCA is an important tool for organizations to identify and address problems quickly and effectively.